available to people as it was prior to the storm. and to think that, you know, it's okay that it's going to take one billing cycle, two billing cycles to balance itself out, it's insane. >> even with so much anger directed at lipa, the head of a crisis management firm said utilities with no competition have little incentive to change. >> what usually happens in situations like this is in order to show that something has been done, heads roll, people are fired, but the company remains in tact, largely because there's not a lot of other options for consumers or local governments. >> now, on monday, the utility announced two resignations. one of them is the vice president of customer service. lipa's coo has also said he's stepping down at the end of the year. and in the wake of the storm, new york's governor ordered a special commission to investigate the response of new york's utilities. wolf? >> mary snow, thank you.